Verify Your Name and Wallet
A verified account is one where we know the person moving the money is you. Send one photo of your National ID or passport, plus a quick selfie holding it, and our team compares that name against your bKash, Nagad or Rocket wallet. This check is what lets us release a payout to the right person and keeps anyone else from touching
a withdrawal. You only do it once. If an image is blurred or a corner is cut off, we ask again rather than closing your file, and support chat tells you which part failed.
- Start the check from your profile — Tap verification inside your profile and choose the document you want to use. National ID, passport or driving licence all work as long as the photo is flat and readable.
- Take one clear photo — Photograph the front of the document in daylight, with all four corners inside the frame. Blurred or glare-covered images come back to you, so take a second shot if you are unsure.
- Match your wallet name — Type the wallet number exactly as it shows in your bKash, Nagad or Rocket app. The name on that wallet has to be the same one printed on your document.
- Get the confirmation — We check the file and message you in your account inbox when it clears. After that your payouts skip the extra step, and your details stay locked to your profile.